Cart 0

Frequently Asked Questions

 

Can I customize my ornaments?

Sadly no. The paint tubes have been bought, brushes have been dipped, and we have started painting the ornaments.

 

How many baubles do I get in one order?

You will be getting 4 ornaments of one size in an order.

 

Can I get an assortment of sizes in one order?

Nope! We have pre-packed them according to their size and colours. These ornaments are so beautiful that you may want more, so go ahead and put ornaments of different sizes into your shopping cart!

 

Can I mix the bauble colours in one order?

Unfortunately not, the baubles have been pre-packed according to their size and colours. Come on man, just get 2 boxes in different colours to mix up the colours!

 

What should I note about delivery?

Do ensure that somebody will be home to receive the items. We will be sending a confirmation and reminder email 2 days before the delivery.

 

What if nobody is home to receive my item?

Our courier will give you a call to check if you are home. If nobody is home or answers the given contact number after 10 - 15 minutes, our courier will place the package at a safe location i.e. your riser, with your colleague / reception, on your shoe rack etc. before leaving.

If there is no safe place, the courier will take the package back and re-route his delivery to a later timing / date after other locations are completed. Do note that you may be charged for additional delivery route .

 

Where can I self-collect my items?

Self-collection will be at our studio located at 152 Mei Ling Street #01-04 S(140152). Please drop us an email to let us know what time you will be coming down.

 

If I’m getting this as a gift, can I get a message card to go along with the order?

Sure, just email us at hello@fleurapy.com for your request.